Manager, Quality & HR, Technical Services Division, Caterpillar, Inc.

“I’ve been through this process many times.  I believe this was one of the best ever.  One thing that really helped was the way you modified your process and terminology to meet our experience and culture.  In terms of what you contributed, I am positive that your effort was by far the best “Value.” 

The process you brought and the techniques you used to work us through the process were just excellent.  We accomplished a lot in a short amount of time.  You also were super at summarizing the results and getting the meeting output back to us in a very minimal time.  That was very important to us.”

Program Manager,
US Naval Air Systems Team

“The teambuilding provided to our leadership team by Kristin Arnold was tremendous!  She quickly focused on our specific needs and guided us to produce positive results. Her training skills are top-notch, her enthusiasm infectious, and she easily turned our skeptics (including me) into teambuilding advocates!  It was the unanimous opinion of our team that Kristin’s course was the best training experience in recent memory.....we’re still raving about it a year later!”

Executive Director,
Downtown Hampton Development  Partnership

“Your skill at facilitating the process and helping us to tangible outcomes is quite remarkable.  Getting such diverse interest groups to agree on key action items is well worth the time, effort and expense.  We’ve identified the things that need to be done immediately, we have a clear path for future action and we’ve been able to implement may things that just seem like the right thing to do at this time.  We couldn’t have done any of this without your superb leadership and guidance through the process.”

TQM Director,
Hershey Foods Corporation

“The approach and techniques you used added a new twist to our traditional meeting format.  I think you have set new standards and expectations for our future get-togethers.”  

Director of Specifications,
Smith, Hinchman & Grylls

“Kristin demonstrated that she is a pro at her business.  She was there when guidance was needed, and listened to the panel do its own thing when it was not.  Essentially, she helped us to come to an understanding of what we each thought we knew, to find out what we really knew, and to get it all out of us and into discussible form.  She set the rules of procedure and she kept intellectual order.  And in doing so she demonstrated mastery of both the tools of her trade and the human processes to which they apply.”

Partner,
Dyer, Ellis & Joseph

“Kristin brings to any situation a wealth of knowledge and experience.  Her keen ability to understand and analyze issues and concerns is fully complemented by years of “roll-up-your-sleeves” problem solving.  This extensive background allows her to anticipate your needs and quickly tailor an approach to make progress toward real solutions and key objectives.  Although well-versed in strategic planning and quality management principles, she avoids getting mired in the hype and lingo of the current reengineering rage.  She is an exceptionally adept facilitator and trainer who instills a high level of comfort and confidence with whomever she works.”

Operations Manager,
Honeywell International

“You certainly are the best at your profession.  You are the best Team Facilitator Trainer in the WORLD!”

Manager,
Advanced Materials Technologies,
Newport News Shipbuilding

“I am convinced that the team would not have gotten to the end result without your leadership and focus.  Extraordinary results are facilitated by extraordinary leaders leading ‘ordinary’ people.  You, indeed, are an extraordinary leader.”

Norfolk District Army Corps of Engineers

“I admire the way you facilitated our meeting.  We got to the heart of a real issue that I was totally unaware.  We hope to continue working with you in the future.”

Director of Special Projects,
Hampton Roads Partnership

“The success of our planning efforts was due, in no small part, to your exceptional skill in organizing the almost two hundred participants and facilitating the many, often frustrating, work sessions…Personally, you are a pleasure to work with.  Professionally, you get the job done -- and done well.”

Assistant Public Affairs Officer, Army Corps of Engineers

“Once again, you affirmed your talent as the consummate facilitator.  And I will not hesitate to recommend you every chance I get.  You, above all facilitators I’ve witnessed, have the singular ability to strike a balance between keeping a group focused and productive while yourself remaining unobtrusive.”

Industry Director,
Virginia’s Center for Innovative Technology

“Your ability to engage participants and capture ideas, as well as your enthusiasm and energy, helped the Advanced Materials and Engineering Steering Committees achieve their objectives…they remarked on how you managed to meld disparate groups into teams that identified common goals and strategies.  We thoroughly enjoyed working with you, and we welcome your expertise and participation in the future.

Executive Director,
The Elizabeth River Project

“The Elizabeth River Project has benefited from the services of a number of our area’s top facilitators over the years, and I can honestly say that your work at our Board retreat was the best we have had.  I have never seen facilitation honed to such an art!  You did not waste a word or a motion in setting up exactly the right creative processes to guide us to major group decisions in miracle time.”

Commander,
Mid-Atlantic Region, US Navy

“Thank you for your outstanding role in facilitating our first off-site.  Your can-do attitude and cheerful demeanor in providing terrific direction and assistance to over thirty-four of my staff on successive days contributed to the resounding success of this event.  The personal attention you provided created a positive impression of our vision for the future.  You should be proud of your role in enhancing the Navy’s image among distinguished citizens of the Hampton Roads community.”

Director of Training,
Peninsula Advanced Technology Center

“Before you began facilitating our strategic planning group, we were in trouble.  The group was too large and too diverse for the task.  Consensus and progress seemed impossible.  You turned the group around and expertly guided us through some very difficult decision-making processes.  Everyone agreed that, thanks to your patient facilitation and enthusiastic leadership, it was by far the best planning session we've ever had.”

President,
Norwich University

“Kristin kept us focused, but more importantly, got us through some very tough roadblocks that we could not have solved without her help.  I recommend QPC Inc. without any reservations at all...an incredible return on investment.”

Hampton Roads Chapter Manager,
American Red Cross

“I have had feedback from every member of our team who attended the retreat and everyone agreed the day was one of positive growth and renewed team spirit...We were all reminded of things we had already learned but that took on new meaning when examined in the group setting and situation you managed....Many of us have noticed, too, that we are really using the skills we gained at the retreat.”

Supervisor of Shipbuilding,
US Navy

“Thank you so very much for your attitude, enthusiasm, encouragement, and patience in the conducting of your outstanding training and team building sessions at our Leadership Institute retreat.  You are an asset to your company, the Leadership Institute and to the Virginia Peninsula.”

Executive Vice President,
Association of Sales & Marketing Companies

“Quite truthfully…we would not have been able to cover the ground we did without your talent.”

Manager,
U.S. Army Corps of Engineers

“Just wanted to thank you for the great job you did.  You really pulled a diverse group of people together.  My team has given me nothing but good comments concerning the meeting and the quality of input we received.  Thanks again!!!!”

Vice President, TQ
Grimes Aerospace Company

“Her success rate training facilitators is exceptional.  My previous experience was about one in four who completed the training would be successful facilitators.  Kristin trained over 125 facilitators for us and only two didn’t make the grade.  Her method of teaching facilitators is more effective than any other I have found.  She is also a master at teaching and facilitating process teams.  More importantly, she receives the strongest possible recommendations from her toughest critics -- her students...I recommend her without qualification.”

Field Services Director,
Girl Scout Council of Colonial Coast

“We are still flying high after our wonderful weekend seminar on Building Extraordinary Teams.  Our focus is clear, our spirits high, and our minds are ready to meet the challenges that will helps us build better teams in our 49 service units which cover 25,000 square miles.

Your knowledge and skillful approach to all aspects of the blue print to build teams were extraordinary.  Our staff and volunteers will be able to implement the steps, directions, and “How To’s” immediately.  Your kind and friendly manner, logical sequence of disseminating information, and sense of humor was greatly appreciated.”

Project Manager,
T. Rowe Price Associates

“I am so grateful for your wonderful class.  I don’t know what I would have done without my new knowledge….Thanks so much for bringing your expertise to T. Rowe Price.  I’m a true believer!”

Manager,
State of Missouri Department of Revenue

“The participants in the department’s Leadership Development Program enjoyed your Extraordinary Team Facilitator workshop.  They found your presentation to be top-notch.  Comments I have heard include such things as…she presented the information in a very informative, non-threatening manner with just the right touch of light humor.  Kudos to you on a job well done!

On a more personal note, I add to the team’s compliments.  I have completed two other facilitation courses by national organizations and found yours to be by far superior both in content and delivery.”

Human Resources Specialist,
Canon Virginia, Inc.

“Kristin’s facilitator workshops have become one of the most requested by our members at Canon Virginia, Inc.  Our members have experienced not only a delightful and informative two-day workshop at her lovely facility, but have also been able to refresh their meeting skill tactics, apply new techniques learned and become empowered in conducting meetings within our busy manufacturing setting.  Hats off to such a dynamic instructor!

Total Quality Coordinator,
Huntsman Chemical Corporation

“Kristin has a great ability to deliver information in a relevant, direct and reassuring manner.  She has received high ratings from our organization for being an effective instructor in helping us improve our leadership skills.”

Strategic Planning,
Defense Security Service

“Your Advanced Facilitator Training far exceeded my expectations.  You created a wonderful atmosphere where we all felt comfortable honing our skills, receiving feedback and being challenged.  The pace was perfect.  You gave enough structure to keep us focused by built in enough flexibility that allowed us to maneuver to areas that were important to each of us.  Thank you for another wonderful experience at the hands of a master.”

Director of Staff Development,
Henrico County Public Schools

“Without exception, the evaluations were very strong.  In fact, they were in the “excellent” range.  Participants indicated that the program met the objectives of the workshop, that the content was presented in a clear and organized manner, and that the content contained techniques and skills that can be applied to work.”

T. Rowe Price and Associates

“I have learned so much that is useful – and already proving to be of great value….I certainly believe the extra “spark” I gained in class convinced her [my boss} to offer me a new opportunity, managing the most challenging group within VNS”

Adult Service Librarian,
Williamsburg Regional Library

“Your knowledge of the essentials for self managing and your facilitation skills helped our department make an informed choice to try self management.  Although skepticism within the ranks was high last Fall, you encouraged our large group to think beyond the stress of the moment and to analyze our department strengths and weaknesses.  The creative and energizing methods you employed led us beyond reaction and into thoughtful discourse and ultimately a commitment to team management.”

Assistant Manager, HR
Canon Virginia, Inc.

“Kristin Arnold is an excellent facilitator who keeps the audience engaged through her humor and visuals. She effectively balances both the needs and expectations of the customer.  QPC has provided supervisory training, management development workshops and train-the-trainer seminars for CVI.”

VP for Programs,
American Society for Training and Development

“The feedback received from the program was very positive...they enjoyed the presentation format, and the lighthearted view of practical tips which can be utilized in their own presentations.  Your flipchart ideas were truly fantastic and I hope I will be able to use your ideas in my own presentations as well as you do.”

Senior TQL Facilitator,
CINCLANT, U.S. Navy

“I think it [your team facilitator course] was the best utilized training time I've ever experienced.  Nary a minute was wasted; everything you/we did contributed to the objective of turning out a trained facilitator.  Thus far, in the context of TQM/L training, your week of instruction is the best I've attended.”

Welder,
Grimes Aerospace Company

“Just wanted to say how much I enjoyed the facilitator training.  Thank you for everything.  I feel like I got so much out of such a short week.  You are the best thing that's ever happened to Grimes.”

Chair & Vice President,
American Society for Training and Development

“Kristin, you are clearly a subject matter expert and you presented the information in a relaxed comfortable way, conducive to learning.  Your information was made relevant to each participant through exercises and solicitation of group participation.  Feedback received that day also indicated an appreciation for the time you took to talk through the behavior you modeled, further clarifying points conveyed in your training session.”

Peter Land and Associates

“I have attended three National Speakers Association labs in the past year…the facilitation lab was of greatest value to me, due in large measure, to your presentation of intervening gracefully.  One mark of a true professional speaker is to have the greatest number of “ah-ha’s” per hour.  After your presentation, everyone was in “ah-ha” overload.

U.S. Department of Energy

“As a result of your [facilitation] training, I have really focused on closing my meetings with actions and assignments.  It has helped a great deal already.”

U.S. Department of Treasury

“I have definitely seen the difference in my meetings.  Your QTIP philosophy has helped me to leave my feelings at the door.”

U.S. Forest Service

“Thanks for the great training.  I definitely learned a lot and have been applying your lessons.  You are a marvelous teacher, and a great role model for working with people..”